We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Mexico, Central America, South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
We offer best service and great prices on high quality products
Our store operates worldwide and you can enjoy free delivery of all orders
Buy with confidence using the world’s most popular and secure payment methods
Our Buyer Protection covers your purchase from click to delivery
5 Stars (30)
4 Stars (2)
3 Stars (0)
2 Stars (0)
1 Star (0)
|Buyer||Real customer reviews|
3 Apr 2019 14:34
I bought this after finishing another Robotime build. All the parts are there, the box is nice, arrived quickly. Looks like a lot of fun! Excellent!
1 Apr 2019 16:29
28 Mar 2019 21:16
28 Mar 2019 16:47
not done yet but the box looks good. i will come back with more info when I make it
27 Mar 2019 21:07
The items came well packaged. Very satisfied with Robotime.
26 Mar 2019 09:08
Looks very good and conditions from.
23 Mar 2019 13:49
Great, exactly as in AD!
14 Mar 2019 06:27
Great present for husband. He played with it a week.
13 Mar 2019 06:54
Profesional store and very good quality product. Seller has sent internationally with expedited UPS shipping free of charge! Thanks.
8 Mar 2019 14:34
Thank you very nice Shi and it was also very fast shipping
7 Mar 2019 01:55
very good quality and nice to build
6 Mar 2019 05:30
The store is very polite and sociable. Delivery to moscow took a month (the order was made in the chinese new year). Packed well, but the packaging is slightly wrinkled at the corners (i hope that everything is intact inside). Unpack and collect at the end of the month, because. This is one of the gifts. Then i will add a review.
4 Mar 2019 17:09
Awesome. It's going to take some time to put it together though.
3 Mar 2019 14:18
No instructions in French
27 Feb 2019 03:55
The parcel came quickly enough. Packed in a branded box. Worthy for a gift. The store is clever.
27 Feb 2019 02:19
All is fine! Thank you!
26 Feb 2019 12:48
Great to see the final result.
26 Feb 2019 02:53
Arrived in time, but I refused delivery, because I would like to pick it up by myself. It was one package for all 4 kits, that I ordered. I purchaised it in CNY, so there was a big discount. Very reasonable, otherwise I wouldn't buy it. It arrived exactly at my nephew's birthday. This kit is for 14+, but I hope he can manage it. Thanks again to delivery, I learnt to pick it up by myself.
25 Feb 2019 10:23
25 Feb 2019 07:30
This is the third product i buy from you, i had already bought the roller coaster and we loved it, it's worth it and it's very good quality
22 Feb 2019 10:25
It went very quickly-it was there. Also looks all good looking. I look forward to tinker.
22 Feb 2019 03:14
Nice product. Excellent delivery time.
21 Feb 2019 08:11
the item arrived broken due to very bad package . finally I had refund from aliexpress
20 Feb 2019 05:10
The Watch is today. it is all undamaged. i'll start tomorrow with building. unfortunately, no Wax doing. I asked Anyway five Points, for the fast Delivery Thank You V.K. PS. I can for the Gears also very normal Candle wax use? Thank You
19 Feb 2019 07:19
16 Feb 2019 23:30
Great product. The wheels are spinning, everything is like me.
14 Feb 2019 12:45
13 Feb 2019 05:57
Thank you! The order came very quickly.
10 Feb 2019 19:41
The only bad thing is that crooked woods come then the gears don't work well, that's just how much fun you put together.
9 Feb 2019 17:43
Clock runs already several hours precisely. Am very satisfied.
2 Oct 2018 16:16
Very well packaged. Haven't got the time to build it yet, but the parts seems to be of good craftsmanship
21 Sep 2018 08:54
i thought that the clock was going to be sent already assembled, though it is fun building it .
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